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Terms and Conditions

Welcome to Mountain View International Hotel, located in Swaziland. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.

1. Booking and Reservations

All reservations made through our website, phone, or in-person are subject to availability and confirmation by Mountain View International Hotel.

A valid credit card is required to guarantee bookings.

Cancellation policies apply as detailed at the time of booking. Any cancellations outside of the stated time frame may result in charges to your card.

Special offers or promotions may be subject to additional terms, and the Hotel reserves the right to modify or cancel such offers at any time.

2. Payment and Pricing

All prices are quoted in the local currency of Swaziland unless otherwise stated.

Payments for accommodation, services, and any other charges are due at check-in unless otherwise arranged.

Additional charges may apply for extra services such as room upgrades, spa services, dining, parking, or excursions.

The Hotel reserves the right to change room rates at any time without prior notice. However, rates quoted for confirmed bookings will remain as agreed.

3. Check-in/Check-out

Check-in time is typically from [Insert Check-in Time], and check-out time is by [Insert Check-out Time].

Early check-in or late check-out requests are subject to availability and may incur additional fees.

Guests must present a valid ID or passport upon check-in.

4. Hotel Services and Use

Guests are responsible for using the hotel’s facilities in accordance with the laws of Swaziland and the hotel’s rules and regulations.

The Hotel reserves the right to refuse service or remove guests who are disruptive, illegal, or cause a disturbance to other guests or the hotel’s operations.

The Hotel is not responsible for any loss or damage to personal belongings, including valuables left in the rooms or common areas.

5. Guest Behavior

Guests are required to behave in a manner that does not disrupt other guests’ comfort and enjoyment.

Smoking is prohibited in all indoor public areas and guest rooms unless specifically designated as smoking areas.

The consumption of alcohol and illegal substances in public areas or guest rooms is prohibited unless authorized by the Hotel.

The Hotel has the right to charge guests for any damage to hotel property caused by inappropriate behavior or neglect.

6. Personal Information

  • By using our services, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy.

  • We may use your information to contact you regarding your booking, promotional offers, and other relevant services, unless you opt out.

7. Limitation of Liability

  • The Hotel is not responsible for any loss or damage caused by factors beyond our control, including natural disasters, accidents, or acts of terrorism.

  • We do not accept liability for personal injuries sustained during your stay, except as required by law.

  • Guests are responsible for any damages to the hotel’s property during their stay.

8. Force Majeure

  • Mountain View International Hotel shall not be held liable for failure to fulfill obligations under these Terms and Conditions in the event of unforeseen circumstances or force majeure, including but not limited to natural disasters, government action, strikes, or civil unrest.

9. Amendments to Terms

  • Mountain View International Hotel reserves the right to update, modify, or change these Terms & Conditions at any time. Any changes will be posted on the hotel’s website, and you are encouraged to review them regularly.

  • By continuing to use our services after changes have been made, you accept the revised Terms & Conditions.

10. Governing Law

  • These Terms & Conditions are governed by the laws of Swaziland, and any disputes will be resolved under the jurisdiction of the relevant courts in Swaziland.

11. Indemnity

  • You agree to indemnify and hold Mountain View International Hotel, its employees, and agents harmless from any loss, damage, liability, or costs arising from your use of our services, including any breach of these Terms & Conditions.

12. Intellectual Property

  • All content on the Hotel’s website, including logos, images, text, and trademarks, is owned by Mountain View International Hotel or licensed for use. Unauthorized use of this content is prohibited.

13. Third-Party Services

  • Our website or services may contain links to third-party websites or services. We are not responsible for the content or practices of these third-party sites, and we recommend you review their terms and conditions separately.

14. Contact Information

  • If you have any questions or concerns about these Terms & Conditions, please contact us at:

    • Email: info@mountainviewhotel.sz

    • Phone: +268 2404 2781/2773

    • Address: Mountain View Hotel
      Princess Drive, Mbabane H100,
      Eswatini