Mountain View International Hotel is located in Swaziland. Protection of personal information and privacy policy.
Mountain View International Hotel knows that you care how information about you is used and shared, and we appreciate your trust in us to handle that information carefully and sensibly.
This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information, and the steps that we take to safeguard the information to protect your privacy.
As used throughout this policy, the term “the Hotel,” “us,” or “we” refers to Mountain View International Hotel and its affiliates in Swaziland and worldwide.
By engaging with us, you are accepting and consenting to the practices described in this privacy policy.
What personal information do we collect?
The information we collect from you through any forms you may complete or via our website may include:
Personal information: Your name, address, contact information, ID/passport number, date of birth, preferred communication methods, and credit card details.
Special personal information refers to information relating to your religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, sexual life, or criminal behavior. We do not generally collect special personal information unless it is voluntarily provided by you.
Personal information about children: We do not knowingly collect personal information from children (under 18 years of age) without the permission of their parent or guardian. As a parent or guardian, please respect this.
Contacting us via our Website or otherwise: When you use the website (our “Site”) or contact us by post, telephone, fax, email, or other electronic communication, we collect, store, and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email, and mobile phone number, as well as traffic data, location data, web logs, and other communication data, whether required for our own billing purposes or otherwise. We may keep a record of any correspondence. It is expressly prohibited for any person, business, or entity to gain unauthorized access to any page on our Site or to deliver or attempt to deliver any unauthorized, damaging, or malicious code.
Surveys: We may ask you to complete surveys for marketing purposes from time to time, although participation is not compulsory.
What do we do with personal information collected from you?
We use personal information to provide the services and products you request from the Hotel, such as booking a room, checking in, applying for our loyalty programs, or generating potential business leads. We may also use the information to advertise products and services, to process payments and maintain accounts, prevent crime, aid in prosecution, and administer and maintain customer records. In addition, we use this information to improve our customer services platform, prevent or detect fraud or abuse of our website, and enable third parties to carry out technical, logistical, or other functions on our behalf.
We retain the copyright in databases of personal information of our customers and website users.
We may use your details to send newsletters, promotions, or conduct online surveys and other communications. We will not engage in unsolicited direct marketing unless you are already a customer or have given consent.
If you apply for employment at the Hotel, we use the personal information you provide to process your job application. We will not share your personal information with third parties for marketing or other purposes without your consent, unless required by law.
What about Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and automatically collect information from your computer, such as your IP address. This is statistical data about users’ browsing actions and patterns and does not identify any individual.
You can disable or delete cookies by adjusting your browser settings, but we recommend leaving them enabled for a better user experience.
Does the Hotel share the information it receives?
We do not sell customer information to others. We share customer information only as described below:
Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf, such as sending mail and email, removing repetitive information, analyzing data, and providing marketing services. These third-party providers have access to personal information needed to perform their functions but may not use it for other purposes. They must process the personal information in accordance with this privacy policy and as permitted by Swaziland’s data protection laws.
Business Transfers: In the course of developing our business, we may sell or buy hotels, resorts, subsidiaries, or business units. In such cases, customer information may be transferred as part of the transaction but remains subject to the terms of this privacy policy unless the customer consents otherwise. In the unlikely event of an acquisition, personal information will be one of the transferred assets.
Protection of the Hotel and Others: We may release account and personal information to comply with the law, enforce or apply our agreements, or protect the rights, property, or safety of the Hotel, our users, or others, including exchanging information for fraud protection and credit risk reduction. However, we do not sell or share personal information for commercial purposes contrary to this policy.
How secure is information about me?
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. We may request proof of identity before disclosing personal information. We may need to transfer your personal information to another country for processing or storage but will ensure it is treated with the same level of protection as required.
We retain your personal data only as necessary for the purposes outlined in this policy or as required by applicable legislation.
What choices do I have?
You have the right to request a copy of the personal information we hold about you and to object to the processing of such information. To do so, contact us at the provided contact information. We will confirm your identity before providing the requested information.
You may choose not to provide certain information, and if you do not wish to receive communications from us, you can opt out at any time. However, you will still be required to review important legal notices such as this privacy policy.
You may request that we update, correct, or delete your personal information by contacting us. We will take reasonable steps to confirm your identity before making any changes.
Policy Amendments
We may amend this Policy from time to time. If you have any concerns about privacy at the Hotel, please contact us, and we will try to resolve the issue.
